Custom LOGO Teahouse

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Returns:

You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If ever your unit has been used or opened, a restocking fee of 15% will apply. We don’t cover shipping costs for returns in this case. The item that you're returning should be repackaged with all the accessories and documentation that were included when you received it.

Once our Loft + Ivy Support Specialist receives and inspects your returned product, our accounting team will initiate your refund within 2-3 business days.